Datamax O'Neil H-8308P Manual do Operador descarregar pdf (Página 96)

6 Troubleshooting

6.1 Problem Resolution

The following chart provides basic troubleshooting steps for diagnosing problems with the

printer. If the symptoms remain after troubleshooting, contact your technical support

representative.

Warning: Do not open the right side panel that covers the internal electronic components.

Due to the high voltage and the sensitivity of the components, opening the panel can lead

to injury and may void the manufacturer’s warranty.

Symptom

Causes

Solutions

System Error

Label delivery too slow or invalid/complex

label format.

# Redesign the label using another

method

# Use a different communications

channel.

# Contact your Technical Support

representative.

Out of Ribbon

The printer may be out of ribbon.

# Install a new ribbon

A fault may have occurred with the

ribbon

controller hardware or software.

# Ensure the latest software has

been

installed.

Out of Paper

The printer may be out of media.

# Install a new media roll.

The media guides may not be adjusted

correctly.

# Correct the media guide set-

tings.

# Perform “Calibrate Sensors.”

The media is too transparent to be

detected.

# Perform “Calibrate Sensors.”

Cutter Jammed

The cutter may have a jam or cutter cover is

open.

# Remove the jam from the cutter.

# Test the cutter.

Cutter Home sensor may be dirty.

# Clean the Cutter Home sensor.

# Test the cutter.

Cutter hardware has failed.

# Ensure the cutter is properly

installed.

# Test the cutter.

Rewinder Full

The rewinder may be full.

# Remove the media from the

rewinder.

# Test the rewinder function.

The rewinder may be obstructed and

turning

slowly.

# Check for obstructions that hinder the

rewinder from turning.

# Test the rewinder function.

Printhead Unlatched

The printhead may be unlatched.

# Close and latch the printhead

mechanism.

The printhead latch sensor may be

faulty.

# Contact your technical support

representative.

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