Datamax-oneil OC-2 SERIES User Guide Manual do Utilizador descarregar pdf (Página 22)

OC-2 SERIES OF PRINTERS USER'S GUIDE

Troubleshooting

Help desk

If you need additional assistance, please contact Datamax-

O’Neil at (949) 458-0500. Please have the following

information ready:

• Model number

• Serial number

Symptom(s) Action

Printer does not print • Verify the printer is turned on.

• Recharge or replace the battery.

• Verify the battery is properly installed.

• Check cable connections (if

applicable).

• Check radio card connections. If the

radio card is not properly connected,

data will not be transmitted from the

host terminal to the printer.

Media/paper jam • Open the printhead cover and

reinstall media.

• Verify the media is properly installed.

For more information, see "Loading

media" on page 7.

• Clean the printhead and the media

cavity.

Reduced battery capacity • Recharge or replace battery.

Media does not feed • Verify the printhead cover is closed

and latched.

• Verify the label sensors are not

blocked.

Printer does not stop at Q

Mark and/or printer prints

continuously

• Check the printer configuration. Verify

the configuration matches the type of

media it is printing on.

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Datamax-oneil OC-2 SERIES User Guide Manual do Utilizador Página 22